We encourage you to work with your department's technical support staff when configuring Apple computers. If you are planning a large desktop/notebook/server/storage project (25 units or more), please contact Kelly Matthews (kmatthews@apple.com) to inquire about volume discounts.   

Also note that Apple will not accept WSU's Procurement Card transactions on-line or by telephone. The WSU Purchasing Department is WSU's only authorized buyer for Apple computers. 

Items to consider before you go shopping:

1. Do NOT order Norton Anti-Virus: WSU's Software Clearinghouse has established a licensing contract with Symantec that provides Norton Anti-Virus software for all WSU-owned Windows and Apple computers.  Although Symantec Endpoint Protection software can be downloaded for free by WSU faculty and staff, we recommend that you consult with your department's technical support staff before downloading or installing NAV.
2. Microsoft Office options: WSU has two separate agreements for purchasing Microsoft software with WSU funds: Select and Campus. These licensing agreements are arranged by WSU's Software Clearinghouse, and provide selected Microsoft software at significant discounts and quick turnaround. If you want Office pre-installed (whichis about $100 more than under the Microsoft Select Agreement) on your new Apple computer, then you need to select that option when you Custom Configure your Apple. 
   1. Microsoft Campus Agreement: WSU schools, colleges and divisions that are participating in the Microsoft Campus/Select Agreement for Faculty/Staff can obtain Microsoft Office at no cost via their technical support staff. 
   2. Microsoft Select Agreement: WSU faculty and staff can use WSU funds to purchase Microsoft software (including Office) at significant savings. Payment is made via IRB.  Contact the Software Clearinghouse at 313-577-4060 for details.

After your Apple order is placed:

1. You can check your order status by emailing educationsupport@apple.com and include the University PO Number.
2. If there is a problem with the shipment (items are damaged or missing), contact Apple sales support at educationsupport@apple.com and copy Kelly Matthews (kmatthews@apple.com).
3. If you need technical support, check with your department’s technical support staff, or contact AppleCare Technical Support at 800-800-2775, option 3.  You will need your Apple Serial Number when you contact AppleCare. 

Lin Krankel

As your field account executive (AE), I am responsible for the strategic relationship between Apple and Wayne State University. I work with higher education customers to identify and develop technology solutions using Apple and third-party products. I also facilitate access to individuals and organizations within Apple and at other companies and institutions. My personal area of expertise is the integration of technology with teaching, learning and research.

Kelly, your inside account executive, is my backup working out of Austin.  Due to my travel schedule, Kelly is often easier to reach than I am.  Kelly also helps me generate proposals and quotes for Apple and third-party hardware, software, and services.

Dave is your systems engineer (SE) and is a pre-sales support resource who can provide advice on Apple and third-party technologies and solutions. Dave frequently consults with higher education customers on directory integration, client deployment and management, identity management, security, storage solutions, media creation and distribution, and multi-operating system labs. Dave can also direct you to the post-sales support resources that you may need.

To check on the status of an order, visit Order Status. You will need either your AppleConnect username and password or your Apple sales order number and shipping zip code. 

For post-sales support, contact AppleCare at 800-800-2775 or use their website at http://www.apple.com/support/  .